FAQ

1. Can I rely on your company?

Absolutely, your trust is well-placed with us. Operating as a registered entity in the United States, we uphold an unwavering commitment to integrity. Each valued customer is regarded as a lifelong friend, and we assure you that your trust will never be betrayed.

2. How would you define the quality of your products?

Our research and production base thrive in the hub of the world's most comprehensive and mature lighting industry supply chains. This global center produces the majority of the world's high-quality lighting products, highlighting our dedication to prioritizing quality as the cornerstone of our existence.

3. Is my personal information secure when shared with you?

Rest assured, we only request information necessary to complete your order and vow to never disclose your privacy, let alone use it for any illegal purposes.

4. Must I register as a member to shop on your website?

While not mandatory, registering as a member enhances our ability to provide superior service and tailored product recommendations.

5. Are there any additional costs for shipping or hidden fees?

No, the cost of door-to-door delivery is encompassed within all our products, ensuring transparency with no hidden fees.

6. Can I personalize product sizes?

Certainly, if the listed sizes don't meet your requirements, contact us, and we'll customize them according to your preferences.

7. Can you bring my own drawings to life in your products?

Absolutely, your drawings serve as a blueprint, and through thorough communication, we tailor products to your unique specifications.

8. What if I find damaged accessories upon receiving my ordered light?

Some products include fragile accessories, packaged with care. In addition, we provide extra fragile components for your convenience. If issues persist, contact us promptly for resolution.

9. Can I return or exchange the product if it doesn't meet my expectations?

Yes, a 30-day return and exchange service is available. For specific terms, please refer to our "Refund & Exchange Policy."

10. Do your products come with a warranty?

Certainly, we provide a 3-year warranty service for your peace of mind.

11. How do I install my light fixture?

Comprehensive installation instructions accompany the light. If self-installation proves challenging, we recommend hiring a professional installer for seamless setup.